Important
Policies
Grievance Redressal Mechanism
We ensure prompt redressal of all complaints and use it for effecting necessary changes to improve the services further. In case of any complaint/grievance, the borrowers / customers including the applicants with disability (ies) may contact through any of the following channels:
Level-1 |
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Level-2 |
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Level-3 |
If the customer does not receive response from the Company or is dissatisfied with the response received, the complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging his complaint in Online mode at the link http://grids.nhbonline.org.in Offline mode by post at in prescribed format available at link https://grids.nhbonline.org.in/(S(gbasi5bgsifwr4wmckts4z4x))/Complainant/Default.aspx at the following address:- National Housing Bank, Department of Regulation and Supervision (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi – 110 003 The above mentioned Grievance Redressal Mechanism is also available at Company’s website at https://www.nidohomefin.com |
Grievance Redressal Mechanism - Investors
In case of any complaint/grievance, the investors may contact through the following channels:
Level-1 |
Kindly mention your PAN number in all the correspondence. A valid request only from the investor will be considered and responded by the RTA. Kindly note that the TAT of KFIN RTA for response is 7 working days for emails and physical letters is 15 working days. The investors can also write letter to the RTA on the following address: KFin Technologies Private LimitedRegistrar to the Issue-NCD-Public IssueSelenium Building, Tower-B,Plot No 31 & 32, Financial District,Nanakramguda, Serilingampally, Hyderabad,Rangareddi, Telangana- 500032, IndiaEmail: www.kfintech.comLink Intime India Private LtdRegistrar to the Issue-NCD Private PlacementC 101, 247 Park, L B S Marg,Vikhroli West, Mumbai-400 083, IndiaCall us : +91 22 4918 6000Fax No : +91 22 4918 6060Email: www.linkintime.co.in |
Level-2 |
Company Secretary & Compliance OfficerTower 3, Wing ‘ B’,Kohinoor City Mall, Kohinoor City,Kirol Road, Kurla (west), Mumbai – 400070Call us : +91 (22) 4009 4495 |
Level-3 |
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Level-4 |
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Fair Practice Code & MITC
Recovery Agency
| State | Agency Name | Location Covered | Agency Address | Contact Person | Contact No |
|---|---|---|---|---|---|
| Gujarat | Sanghvi Financial Services | Ahmedabad, Mehsana, Gandhinagar, Surendranagar, Rajkot, Junagadh, Jamnagar, Himmatnagar, Palanpur, Patan, Bhavnagar | 717, Swanik Arcade, Near Vardan Tower, Pragati Nagar 2, KK Nagar, Pragati Nagar, Naranpura 13Ahmedabad | Uday Sanghvi | 9879767067 |
| Maharashtra | Drishti Enterprises Mumbai Region | Mumbai Region | B/216 Dhamji Shamji Corporate Square Laxminagar Ghatkopar (East) Mumbai – 400075 | Shailesh (Supervisor) | 8828207266 |
| Maharashtra | Swami Shankar (Agency) | Ahmednagar, Aurangabad, Kolhapur, Nasik, Pune, Raipur, Solapur | CTS No-124, Success Chambers,1st Floor, Office No-101 & 102, Opp. Madrasi Ganpati Temple, Rasta Peth,Pune-411011 | Narendra Dayal (Proprietor) | 9823568189 |
| Maharashtra | Morya Associates (Agency) | Pune, Nagpur, Amravati, Jalgaon | Golden City Centre, Shop No203/208, Golden Field, Next to Prozon Mall, ChikalthanaAurangabad-431007 | Ganesh Mankuskar (Proprietor) | 9860485555 |
| Tamilnadu | Excel enterprises | Madurai, Theni, Sivakasi,Kumbakonam, Perambalur, Tiruppur | No 24C 1St Floor Curzon Square Ladr Curzon Road Infantry Road Cross , Bangalore – 560001 | Karthik | 9842110191 |
| Rajasthan | Tanwar Associate Jaipur | Gokulpura, Jhotwara, Jaipur | A-20 ward no.11, Meenakshi Nagar,Rajasthan,302012 | Kuldeep Tanwar | 6375438371 |
Please note : following agencies have been discontinued as per the details shared below.
| Name of the Agency | Location | Month & Year Services stopped |
|---|---|---|
| M/s S A Corporate | Kolkata | Jul-22 |
| M/s Riddhi Siddhi Services | Indore | Nov-22 |
| M/s Citi Enterprises | Chandigarh | Jan-23 |
| M/s P R Consultants | Cochin | Jul-23 |
| M/s Vaishnavi Management Services | Mumbai | Sep-23 |
